Shipping policy

We ship worldwide. Shipping costs and estimated delivery times are shown at checkout before you pay and depend on your destination and the items in your order.

Prints

Prints are produced on demand by our professional print partner's network of local production facilities around the world. Wherever possible, your print is produced in or near your region, which keeps delivery times short and reduces shipping distances. Production usually takes 1–3 business days; delivery typically takes an additional 2–7 business days depending on your location. You will receive a shipping confirmation with tracking information once your print is on its way.

Because prints are produced in different facilities, orders containing multiple prints may arrive in separate packages, and an order containing both a print and an original will always arrive as separate shipments, at no extra cost to you.

Original artworks

Originals are packed by hand and shipped from our studio in Berlin, Germany with DHL. Every original is sent with tracking and shipping insurance. We usually dispatch originals within 3–5 business days of your order. Delivery times vary by destination: typically 1–3 business days within Germany, 3–7 business days within Europe, and 7–21 business days for the rest of the world.

Customs, duties and import taxes

Prints are usually produced within your own region, so customs charges rarely apply. Originals shipped from Germany to destinations outside the EU may be subject to import duties, taxes and handling fees levied by your country. These charges are determined by your local customs authority, are not included in our prices or shipping fees, and are your responsibility as the recipient.

Delays and lost shipments

Estimated delivery times are estimates, not guarantees: carriers, customs processing and events outside our control can cause delays. If your tracking hasn't moved for an unusually long time or your order seems lost, email us at djfettburger@gmail.com with your order number and we'll investigate with the carrier and make it right.

If your order arrives damaged, please see our Returns & Right of Withdrawal policy and contact us right away with photos of the item and packaging.